Jet Blue and Controllable Irregularities

The Cranky Flier has been in touch with Jet Blue over the meaning of Controllable Irregularities (see Jet Blue's Passenger Bill of Rights). And apparently they have decided not to define the term. Hello big gaping hole in their trumpeted PBOR.

This brings to mind a piece from Lewis Carroll's "Through the Looking-Glass".

"When I use a word," Humpty Dumpty said in rather a scornful tone. "It means just what I choose it to mean - neither more or less."

"The question is," said Alice, "whether you can make words mean so many different things."

"The question is," said Humpty Dumpty, "which is to be master - that's all."